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Delivery Information: Essential Details for a Smooth Experience
1) - General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order, using the original method of payment. Please note, that all products are sold “as is”. You assume the responsibility for your purchase, and no returns or refunds will be issued, once the order is processed and payment done.
2) - Delivery Location
Items offered on our website are available for Worldwide delivery.
3) - Delivery Time
An estimated delivery time will be provided to you once you place your order. It starts from the date of shipping, rather than the date of order. Delivery times are to be used as an indication only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [3] business days (from Monday to Friday except holidays) of the date of your order. Please note we do not ship on weekends.
4) - Delivery Instructions
[You can provide special delivery instructions on the my cart page of our website.]
5) - Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, please add the items you would like to purchase to your cart, and proceed to the my cart page. Once you are there, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the my cart page. Sales tax is charged according to the province or territory to which the item is shipped.
6) - Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at +212 528 816 352
7) - Questions
If you have any questions about the order, the delivery or shipment, please contact us at +212 528 816 352
Understanding Our Delivery Options
When it comes to delivery information, it’s essential to know the options available to you. We offer several delivery methods, including standard, expedited, and same-day shipping. Each option has its timelines and costs, so you can choose based on your needs. Furthermore, we aim to keep you informed about expected delivery times, so you can plan accordingly. If you need your order quickly, selecting expedited shipping may be your best choice.
Tracking Your Order
Tracking your order is an integral part of our delivery information. We provide a tracking number as soon as your package ships, allowing you to monitor its journey to your door. This way, you can see when it’s out for delivery, and you won’t have to worry about missing your package. Because we believe in transparent communication, we also send notifications to keep you updated on your order status.
What to Do If There's an Issue
Sometimes, issues may arise with delivery, but our dedicated customer service team is here to help you through it. If your package is delayed or lost, please contact us immediately. We take your concerns seriously and work diligently to resolve any problems. Because we strive to provide excellent service, your satisfaction is our priority, and we will do everything we can to ensure your experience is positive.